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Support

 

Warranty service of products SHC 

  • Warranty period of operation of products SHC not less than 18 months from the date of commissioning, but no more than two years from the date of manufacturing under condition of observance of rules of transportation, storage, commissioning and the operation established by engineering specifications.
  • Warranty period of storage of a complex - no more than 24 months from the date of manufacturing.
  • Supervision in the post-warranty period

Author's supervision of the ACSTP during the entire period of operation, including:

  • Expansion of functions ACSTP
  • Additional delivery of equipment
  • Equipment modernisation
  • The adjustment and  progress of the software
  • Update of software products
  • The analysis of emergency situations
  • Recommendations about operation and repair
  • Remote monitoring via the Internet

 

We know that the embedded object is not frozen, but it is an alive business, which requires permanent changes

We are nearby and are always ready to help you with it.

 

Reception of files of registration from object, the operative analysis of situations, consultations

Transfer of the loading files checked up at models by e-mail

Conducting statistics of refusals and diagnostics of means

Loading and adjusting programs via the Internet

Remote adjustment of the regulation contours

Modification within ONE day

Departure of experts on object

Repair and preventive maintenance

                                                               

 

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